At Balance My Hormones we understand that superior customer service is of paramount importance and we believe it is what separates us from other UK TRT & HRT clinics. Our customers benefit from an excellent service which is backed up by a strong customer support team that ensures their every request is handled with care and attention.
Below are some of our customer reviews of the many hundreds of happy clients who have experienced life-changing positive benefits from using Balance My Hormones to transform their lives for the better.
What can I say about Balance My hormones Absolutely brilliant Service and Mike is a very nice and knowledgeable guy knows his stuff, my case manager Amanda is absolutely brilliant and helps with every query that I have. I Can’t rate this service highly enough. The quality of care that I receive from the team (including the doctors) is amazing. I highly recommend using this company.
Response from the owner 13:28 29 Apr 25
Thanks for the great review Jamie, we truly appreciate it. We're here to help men & women get their lives back on track with a seemless & efficient process and we're happy you're getting just that. If you need anything at all during your TRT journey with BMH, don't hesitate to ask, we're here to help! Welcome to the BMH Family!
These guys are great. I am new to all of it but none of it has felt like a sales process. It’s like chatting to a mate. Everyone I’ve spoken to has been honest and given me the facts. I’ve spoken to a chap called Richard Holmes who’s been unbelievably helpful throughout the whole process. My doctor -Martyn Bradley was very helpful and straight forward as well. Couldn’t fault these guys. They give a shit!
I spent months trying to find a business who could help me and I'm so glad I found BMH. Throughout the process I received seamless and responsive contact from Richard, who answered all my questions during an initial call, and continuously after the call via email.I have recently had my consultation with a doctor and have finally beem given a plan moving forward.Would definitely recommend contacting BMH if you are experiencing symptoms of low testosterone
Response from the owner 11:46 14 Apr 25
Thanks for the kind words Jamie! We love to hear stories like this and are thrilled that you've joined the BMH Family. If you have any questions during your journey please don't hesitate to ask, we're here to support you anytime you need us.
Response from the owner 11:46 14 Apr 25
Thank you for the 5* review Salvatore!
Between the professional support from Dr Brink, my personal case manager (Shaistha) and the service team (who are always incredibly helpful), I couldn't be happier with the service the BMH provides. Throughout my 20's my hormones were "a mess", along with my mental health. I've now been working with BMH for the past 6 years; I'm 34 years old and not only is my mental health stable, my blood results (inc hormone levels) are the best they've ever been.
Response from the owner 12:43 18 Mar 25
Thanks for the great review Bear! It's amazing to see how you've turned things around and we're thrilled to be along with you for this journey! As always, if you need anything just reach out to us and let us know, we're here to help!
A gradual but well worth process.My health and well-being has greatly improved.I am now able to do things that I struggled with before.Above all, I have lost weight without noticing and fit well in my clothes. I am more confident.
Response from the owner 12:45 18 Mar 25
This is why we're here Charles, to help men and women get their lives back on track! BMH is excited to be beside you on this journey and we're thrilled you chose us for your TRT journey. If you need anything at all, just reach out to us and we'll do our best to support you as always.
These people are complete professionals with excellent advice.Everyone is so helpful from the ladies that answer the phone right through to the specialist and doctors.There are no questions out of bounds and they talk with you not to you, support you all the way.Oliver is my case manager and he is absolutely superb, knows his stuff and makes me feel like he's your mate giving you sound advice; exactly what you need.Everyone is approachable and helpful can't knock it.The last point to make is that this treatment is absolutely worth it; started as a health check blood test and now my treatment is 6 months in and I feel fantastic.
Response from the owner 10:17 18 Oct 23
Hi David, thanks for the great review and if you ever need anything we're here to help!
From my first consultation call to my initial injection, the entire process was seamless! I had the pleasure of working with Richard Holmes, and I can't speak highly enough of him. He was not only approachable and friendly, but also incredibly professional throughout. Richard took the time to thoroughly explain every step of the process, answering all my questions with patience and clarity. I felt completely at ease and confident in the care I was receiving. Overall, super impressed with the level of service and support provided! Can definitely recommend - thanks Richard!
Response from the owner 11:18 07 Mar 25
Thank you for the kind words and highlighting the great work that Rich and the rest of our team do for BMH clients. This is the kind of praise we aim for as we're here to help men and women regain their health and wellness regardless of what others may be saying. We're thrilled that you chose BMH as your provider on your TRT journey and we hope that you remain part of our family for many years to come. If you ever need anything don't hesitate to reach out to us for support.
I have been with Balance My Hormones Ltd now for several years. I do not have anything negative to say about them. If I get any problems it is sorted out as soon as possible. The staff that I have had contact with are friendly and helpful. Shaistha Bashir who looks after my case is a lovely lady, she can not do enough to help or organise my medication so I am feeling the best I can. I would recommend Balance My Hormones to any of my friends and family
Response from the owner 08:43 10 May 24
Hi Al, this is the kind of feedback we love to hear! We're so glad things are going well for you and that you've chosen us to be your provider for your TRT journey! If you need anything just let us know!
*** UPDATE 2YRS POST TREATMENT:balancemyhormones.co.uk Continues to deliver outstanding levels of care. The medical team always makes sure I have the best level of care ensuring the medication supplied is cost effective and high quality. I've had no cause for concern over the past two years and will be maintaining my care and treatment with them for the foreseeable future. After being on treatment for 12 months I was able to take advantage of additional savings for Testosterone etc. I would still highly recommend giving the team an opportunity to show you how they could take care of you. Any male over the age of 40 with symptoms of low Testosterone such as poor erections, middle aged spread, lack of physical performance at the gym and mental decline etc should be being tested for low Testosterone in my opinion and thats where balancemyhormones.co.uk come into play. My quality of life has improved 10 fold since starting treatment.Excellent customer service and medical advice. Took slightly longer than expected but that was due to my choice of TRT option. The staff are professional and courtious at all times, keeping me up to date and actually advocating on my behalf with the Dr to get me the best and most cost effective option. My advisor Oliver is brilliant always able to answer my queries to my satisfaction and at no point have I felt I was only being offered lip service. This was the same with Daniel. It was a very welcome surprise to have received a personal call from Mike the founder of Balance My Hormones to explain a very small delay. The attention to detail and that feeling of being fully involved Ed with my care is second to none. 5* review.
Response from the owner 11:20 07 Mar 25
So happy to hear that 2 years in things are still going well for you and that we're giving you the experience we'd expect our clients to receive. It's amazing that your life has been turned around by treatment and we're even happier that you've allowed us to be with you on this journey! Thank you for being part of the BMH family and if you ever need anything, don't hesitate to reach out for support, we're here!
